QUICK ACTION PLUMBERS: CARING FOR OUR COMMUNITY
Dear Valued Client,
Quick Action Plumbers is committed to the safety and well-being of our community. This enduring value guides us as we face the difficult challenge of responding to the Coronavirus (COVID-19). Rest assured, we are making every attempt to continue business as usual, while also maintaining our company’s commitment to protect the health and safety of our customers and our employees and their families.With that, you can call Quick Action Plumbers with confidence in knowing that:
- We are taking every precaution to keep our office, our equipment and our vehicles clean and sanitized (including sanitizing our iPads after every call).
- We are keeping human contact to a minimum, employing virtual meetings and work-from-home capabilities where possible.
- Any employee who is ill or caring for a sick family member is required to stay home.
- We are closely following guidance from the Centers for Disease Control and Prevention (CDC) regarding hand hygiene and respiratory etiquette.
- The sales reps and techs servicing our customers are equipped with hand wipes, sanitizer, gloves, masks and shoe covers. Our techs and sales reps are required to wash hands and apply a new pair of gloves upon entering customers’ homes and businesses and disposing of the gloves and sanitizing hands when leaving customers’ homes and businesses.
When working with Quick Action Plumbers, here are some things you can expect:
- Please don’t be alarmed or offended if we ask you if anyone in your home or business is ill or has visited high-risk virus areas; we simply need to protect our workers and their families. In fact, we ask that you let us know this in advance and to kindly reschedule when it is appropriate.
- Please understand that we have adopted a “no handshake policy” and social distancing.
- Please let us know in advance if there are any specific instructions or policies that you’ve personally put in place for COVID-19 so that we can cooperate with your needs.
- Please be patient. We are making every attempt to meet our customers’ needs; however, you may experience slight delays in service calls in the event we need to operate with reduced numbers in staff/techs.
- Prepare for possible material delays, especially for those materials coming from China, where government containment efforts and quarantines have slowed or shut down factories in many of the country’s cities and provinces.
Thank you for your patience during this difficult time. Obviously, this
is a quickly evolving situation, and we are adapting our responses as
needed. Stay tuned to our website for ongoing updates.
Quick Action Plumbers has always prided itself at being responsive to the needs of our customers and employees, and – now more than ever – we’re reinforcing that commitment.
With best wishes for your health and safety,
Office Manager Quick Action Plumbers